Our Team

1. How long will it take to get my website up after I buy ShoutCMS?
It takes about 24 hours to deploy ShoutCMS. It may take longer if you are in the process of switching a domain name from your existing host to the ShoutCMS servers. Mediashaker is striving to cut this time down to under 12 hours from the time you place your order.

2. What do I get when I buy ShoutCMS ?
The ShoutCMS program is a web based application that runs on ShoutCMS servers and is accessed by your Internet browser. Once the system is installed, you will receive your private Username and Password. From that point on, you are free to start managing your site.

3. I need help configuring ShoutCMS. Who do I call?
The first place to look is in the Support area. If you are still stuck, please contact us by phone or send us an email.

4. I already have a domain name. How do I get ShoutCMS on it?
If you already have a domain name, you must edit your DNS setting to point to the ShoutCMS servers. This tells the world where to look for your website.

This sounds more complicated than it really is. First, go to your registrar and find the DNS settings. Change the existing DNS to NS1.MEDIASHAKER.COM and NS2.MEDIASHAKER.COM. You can change your settings before or after you order ShoutCMS.

5. I already have a website I like but wish to take advantage of ShoutCMS functionality. How do I do this?
If you want to take advantage of ShoutCMS features, we recommend setting up a domain extension like: www.YourDomain.com/shoutcms. You can also register another domain just for ShoutCMS like: www.YourDomain.com/shoutcms

6. How do I register a domain name?
There are many places where you can register a domain name. These places are called Domain Name Registrars. We recommend you do a search in Google or MSN and find one that is recognized. If you need help registering a domain name, please call us.

7. Can I return ShoutCMS?
Yes you can return ShoutCMS. Mediashaker will refund your ShoutCMS purchase minus the setup fee within 30 day of purchase. Mediashaker requires a 30 Day cancellation notice.

8. Can I pay by cheque?

We will accept payment for semi-annual or annual hosting by cheque. Our billing system will send you a receipt of payment. Monthly hosting must be paid by credit card. Mediashaker accepts all major credit cards.

9. How is the monthly hosting billed?
Hosting is billed directly to your credit card.

10. Can I get someone to help create a custom design for me?
Yes, ShoutCMS is completely customizable. If you're working with a design company, please direct them to this site or have them contact Mediashaker. After a brief introduction to ShoutCMS, they will be able to fully customize your website.

11. Can I get Mediashaker to help me create website?
Yes, we would love to! As ShoutCMS is a Mediashaker product we can make it do just about anything you need.

12. I need a custom application tied into ShoutCMS
Not a problem, ShoutCMS is modular and expandable. Please contact a Mediashaker representative to start the process.

13. Can I host ShoutCMS on my server?
Unfortunately, no. ShoutCMS can only be run on ShoutCMS servers as they are specifically designed for hosting ShoutCMS websites. Included in your hosting costs are upgrades, fixes, security precautions, backups and much, much more. Some exceptions apply so please inquire by phone with a Mediashaker sales representative.

14. I would like to resell ShoutCMS. Can I do that?
Mediashaker is actively pursuing companies to sell ShoutCMS websites. Ideal candidates are web development companies, hosting companies, business people, graphic designers, and marketing companies.

15. What does "Hosted Solution" Mean?
A hosted solution means that the application runs off our web servers (A web server is a computer customized to host websites and web applications). The advantage of a hosted solution is there is no need for hardware or software purchases. You can access your information anywhere there is an internet connection. You do not have to worry about losing your information as a result of theft or virus on your computer.

16. Do I need to buy special hardware to run Shout?
No, ShoutCMS runs on our servers so you do not need any special hardware or software.

17. Are upgrades included when I buy Shout?
Most upgrades are included in your hosting fee. New features and functionality may not be included so please check with your sales representative on new releases.

18. Can I import my contact list from Outlook or other email programs?
Yes, you can import contacts pretty much from any other system. If you are having difficulties doing this, a Mediashaker representative can help with the process.

19. Are traffic statistics included when I buy Shout?
ShoutCMS easily integrates with Google Analytics giving you powerful page by page statistics.

20. Are my email addresses protected with a Spam Filter?
Yes, Mediashaker works hard to protect your email account from unsolicited communications. Each email address uses the latest Spam Filter technology. Our clients experience a 90% drop in Spam as soon as they switch over to ShoutCMS

21. How Secure is ShoutCMS?
ShoutCMS uses the same encryption technology as the banks and the military - a 256 bit encryption is used for all sensitive areas.

22. How do I get an SSL Certificate?
We recommend you contact Mediashaker for an SSL certificate.

23. Is my site backed up in case of an emergency?
Mediashaker backs up all information on a nightly basis on redundant servers. The data is also replicated and stored offsite for triple redundancy.

24. What happens if my Internet connection goes down?
We recommend you manually process orders and keep track of transactions on paper. When your Internet access returns, you can re-enter the information into ShoutCMS.

I need a custom application tied into ShoutCMS.